One point of contact
A single named contact per claim, from first notification to handover. No chasing, no being passed around.
For insurers & brokers
A repair partner your policyholders will thank you for.
When a driver chooses MSL Customs, you get a Birmingham repairer that keeps things simple: one point of contact, manufacturer-standard repairs, clear communication and guaranteed work. Fewer headaches for your team, a better experience for your customer.
We've handled claims with all the UK's major insurers
What you get
Built to make claims easier.
Manufacturer-standard repairs
OEM or factory-approved parts to the vehicle's VIN, colour matched in-house, geometry checked and road tested. Every repair backed by a written guarantee.
Fast, communicated turnaround
Quick assessment and realistic timelines, with progress updates so you and the policyholder always know where the vehicle is.
Mobility sorted
Recovery arranged where needed and courtesy cars provided, keeping policyholders moving and complaints down.
Straightforward and transparent
Clear estimates and honest communication. We work as an extension of your team, not a headache for it.
A repairer policyholders choose
Drivers have the right to choose their repairer, and they choose us. That means happier customers and repairs done properly.
How it works
From notification to handover.
1
Notification
The claim comes to us directly or via the policyholder. We take the details and get moving.
2
Assessment
The vehicle is assessed quickly, with a clear report and timeline back to you.
3
Repair
Repaired to manufacturer specification, with updates at each stage.
4
Handover
Returned to the policyholder cleaned and guaranteed, looking like the accident never happened.
Common questions
The practical stuff.
Is MSL Customs an approved repairer?
We're not currently on insurers' approved networks, but we already handle claims with every major UK insurer. Drivers have the right to choose their own repairer, and we make that process simple for everyone involved.
Do you provide the documentation we need?
Yes. We provide clear estimates, assessment reports and updates so a claim can be processed without the back-and-forth.
Can you handle recovery and courtesy cars?
Yes. We can arrange recovery where a vehicle isn't driveable and provide a courtesy car, so the policyholder stays mobile.
How do we start working with you?
Email us or call and ask for the claims team. We'll set up a simple, direct line for referrals and updates.
Let's set up a direct line.
Fleet or lease operator instead? See fleet & lease.