Non-fault accident repair in Birmingham.
If someone else caused your accident in Birmingham, you shouldn't be out of pocket. MSL Customs runs the claim against the other driver's insurer, so there's no excess for you to pay and your no-claims bonus stays protected, while we repair your car to factory standard.
A non-fault claim is handled differently: the costs sit with the at-fault driver's insurer, not your own policy. That means no excess for you to find, your no-claims kept intact, and an entitlement to a like-for-like courtesy car while your car is with us in Small Heath.
We deal with the third party and their insurer directly, so you're not chasing anyone, and we keep the claim firmly non-fault with the right evidence. From the first call to handing your keys back, it's one number and one team, minutes from the A45 and Birmingham city centre.
Drivers rate us, and we've dealt with every major insurer.
The reassurance a claimant needs and the standard an insurer signs off. Same workshop, same guarantee.
“Got hit by a truck. MSL took care of the claim, sorted a like-for-like rental, and I couldn't tell it had ever been damaged.”
“Hit by a lorry. They handled everything, arranged a courtesy car within 24 hours, and I was paid out within a week.”
“They dealt with the whole claim, even the third party direct. Took all the hassle out of it.”
- Admiral
- Aviva
- AXA
- Allianz
- LV=
- Zurich
- Tesco Bank
- Swiftcover
Non-fault repair Birmingham, answered.
What counts as a non-fault accident?
Any accident where you weren't to blame, most often someone driving into the back of you, pulling out on you, or hitting your parked car.
Will a non-fault claim cost me anything?
No. On a genuine non-fault claim there's no excess to pay, because the costs are recovered from the at-fault driver's insurer, and your no-claims bonus is protected.
Do I have to claim through my own insurer?
Not necessarily. On a non-fault accident we can run things against the other driver's insurer directly, which is often quicker and keeps your own policy out of it.
How quickly can you start?
Call us and we'll get your car booked in, arrange recovery if it isn't driveable, and assess it within 24 hours of it reaching us.
From your reg to a real quote, fast.
Four quick steps and we'll come back to you, usually the same day. No pushy follow-ups, and your details stay with us.
- 1 Pop in your regWe look up the make, colour and year.
- 2 Tell us what's upThe damage or work, in a line or two.
- 3 Add a few photosSnap it from your phone, any angle.
- 4 Leave your numberAnd get a real figure, usually same day.
Come and see us in Birmingham.
Drop the car in, or just call and we'll come to you. We're in the Old BSA Building in Small Heath, minutes from the A45 and city centre.
- Address Old BSA Building, 1 Armoury Road, Birmingham B11 2PP
- Opening hours Monday to Friday, 9am to 5pm. Saturday by appointment.
- Phone 0121 766 6669
- Email info@mslcustoms.com