Accidents and claims, explained plainly.
No jargon, no pressure. Straight answers to the questions people actually ask after an accident.
Non-fault repair case study, back to factory finish
A recent non-fault accident repair at MSL Customs, start to finish. See the before and after, exactly what we did, and what the customer said.
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Can I choose my own repairer after an accident?
Yes, in the UK you have the right to choose who repairs your car after an accident. Here's how to tell your insurer, and why it's worth it.
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Will a non-fault claim affect my insurance premium?
A straight answer on whether a non-fault accident affects your car insurance premium and no-claims bonus in the UK, and how to keep a claim firmly non-fault.
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What to do after a non-fault accident
A calm, practical checklist for the minutes and days after a non-fault car accident in the UK, plus how to get your car repaired without paying an excess.
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What is an insurance excess (and when do you pay it)?
A plain-English explanation of a car insurance excess: what it is, the difference between compulsory and voluntary excess, and when you do and don't have to pay it.
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Protected no-claims bonus: is it worth paying for?
What a protected no-claims bonus actually protects, whether a non-fault claim affects it, and how to keep your discount intact after an accident.
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How long does an accident repair (and claim) take?
How long a car insurance claim and accident repair really take, the stages involved, and what makes some jobs quicker than others.
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Hit by an uninsured driver? Here's what to do
What to do if you're hit by an uninsured or untraced driver in the UK, how the Motor Insurers' Bureau works, and how to still get your car repaired.
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